At Manmoh Jewel, we take great pride in our handcrafted jewellery made by skilled Indian artisans. As each piece is handmade, slight variations or minor imperfections may occur—these are natural characteristics and part of the product’s unique charm.

For any support, you may contact us via Email / WhatsApp / Instagram.
Please allow 24–48 business hours for a response.

IMPORTANT NOTE

• No returns or refunds are accepted once an order is placed

• We only offer exchange or store credit under specific conditions mentioned below

• Store credits can be redeemed only on manmohjewel.com

EXCHANGE & STORE CREDIT POLICY

If you do not like the product, you may request a replacement for store credit under the following conditions:

• Request must be raised within 3 working days of delivery

• Product must be shipped back to our warehouse within 7 working days

• Return shipping cost is borne by the customer

• Once received and verified, a store credit will be issued

• Store credit is valid for 3 months

• Original shipping charges (if any) will be deducted from the credit

To initiate a request, email us at
📧 manmohjewelart@gmail.com
with your Order ID and reason for return.

⚠️ Requests raised after 3 days will not be accepted.

RETURNS ACCEPTED ONLY IF

We accept returns or replacements only if:

• The product received is different from what was ordered

• The product is damaged upon delivery
  (Mandatory unboxing video required)

Please report such issues within 2 days of delivery with clear images/videos.
Requests after this period will not be entertained.

If return pickup is arranged by us, a ₹150 pickup fee will be charged.

IMPORTANT CONDITIONS

• Items sent without prior approval will not be accepted

• Coupon codes cannot be used on exchange orders or store credits

• Store credits cannot be redeemed on sale items

• Products purchased from third-party websites or offline stores are not eligible

• Missing or incorrect items must be reported within 24 hours of delivery

NO REFUND / NO EXCHANGE CASES

No refund, return, or exchange will be provided for:

• Pre-order or customized / made-to-order items

• Used or worn products

• Minor color or design variations due to screen differences or handcrafted nature

• Incorrect or incomplete address provided by the customer

• Orders undelivered after 3 failed delivery attempts

• Delays caused by natural calamities, national emergencies, or unavoidable events

If a refund is approved, only the product value will be refunded.
Shipping charges are non-refundable.

CANCELLATION POLICY

• Orders cannot be cancelled once placed

• Orders containing pre-order or made-to-order items cannot be cancelled

• Orders once shipped cannot be cancelled

• If an order is cancelled before shipping, no refund will be issued
  → Only a store credit will be provided